Skip to main content

Four ways unified communications can improve productivity Part II



Four ways unified communications can improve productivity Part II

In our last blog we suggested that unified communications has value to an organization's efforts to increase productivity. It can facilitate smoother, more efficient collaboration in a 24/7 workspace.

Unified communications can
  • Improve the functionality of our 24/7 workplace - The reality of 24/7 availability has been around for a while, and learning to place constraints on that is for another e-guide. However, unified communications can play a role on the 24/7 expectation problem. For one thing, with a single portal to an individual’s multiple communication channels, an employee can more easily communicate across those channels that they are not available and therefore limit expectations for an immediate or timely response when that is not possible. Also, with a unified portal, responding to different channels in off times can be easier and therefore less time-intrusive.
  • Improve client satisfaction - Nothing is more irritating as a customer than needing support and finding support elusive. Waiting for call-backs with no answer, or worse, re-telling your story over and over until you finally reach the right resource? Unified communications can go a long way in mitigating these frustrations. Unified communications is being heavily introduced into contact centers, where customers can use multiple integrated channels to discuss issues, questions, or problems.
Look to a managed service provider for ways that you can begin to introduce unified communications into your organization.

Comments

  1. magoceguera7 November 2022 at 05:26

    Once you hit “spin,” the display screen fades over to a new new} show, with the wheel now taking heart focus. Again, every thing is large-format and easy to see, from the numbers on https://thekingofdealer.com/pharaoh-casino/ the wheel to the profitable outcome. The scatter on the ball can be fairly broad, including a pleasant quantity of pressure to every round. The online on line casino at Unibet is great for gamblers who like classic, low-frills roulette that get straight to the action.

    ReplyDelete
  2. minifyselfstorage6 May 2023 at 02:26

    I got some valuable points through this blog. Thank you sharing this blog.
    storage units

    ReplyDelete

Post a Comment

Popular posts from this blog

Has Your Website Been Optimized for Mobile Users?

    Did you know that this year there will be more mobile web surfers than stationary ones? That means more prospects are accessing your business website more through their smart phones, tablets or other mobile devices than with a laptop or PC. If you thought you had time to make the switch this year, you may want to reconsider in light of new research. A recent study revealed that around 40% of prospects move on to a competitor if they have a poor mobile experience. How prepared is your business for this change? Well, if you are just starting out, the following checklist will help...   1. Make sure your mobile site is different from your regular website -  While you must stick to your branding standards, your mobile website should be simpler than your web version. The reason being is that complicated designs that load well and look good on computers are often distorted when accessed through a mobile device. Plus, mobile surfers don’t really have the time to sift through a lot of conte
3 comments
Read more

The contact center and omni-channel communications

The contact center and omni-channel communications   We’ve talked in other blogs about the value of contact centers over traditional, one -  dimensional call centers, but we haven't talked yet about the need for contact centers to be designed on the omni-channel model. This blog explains what omni-channel means and why this is a critical part of the contact center design.   Omni-channel refers to a specific model of multi-channel communications. We already know a contact center makes use of many different modes of communications in order to best meet all of your customers wherever they choose to be. But we haven’t talked about the fact that contact centers need to be omni-channel. In the omni-channel model, all of the channels are integrated.  The idea here is to allow for cross channel “communication” so that the information and customer data that is accumulated on one channel is immediately communicated to all the other extant channels. The goal: whenever a customer connects on a
Post a Comment
Read more