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Unified Communications can save money and improve customer satisfaction



Unified Communications can save money and improve customer satisfaction

We discussed in our last blog how unified communications can hoster greater collaboration and workplace functionality, but today we’ll look its value to the “back of the house” and external customers. Unified communications offers opportunities for operational improvements and cost savings, as well as opening up new pathways to create greater customer satisfaction.

  1. Move many IT expenses out of the expense budget - Unified communications can migrate many of your channels to the cloud, eliminating a lot of IT hardware expenses, and moving them into a more predictable, monthly expense.
  2. Cuts down on internal IT support - Because much of Unified communications relies of the cloud and the SaaS (Software- as- a -service) model to integrate communications, you have less hardware and software on the ground that all require support, upgrades, backups, and maintenance.
  3. Create a more centralized point of responsibility - When you have multiple communication channels all operating independently, you rely on many individual vendors, none of whom may work effectively together. With a unified communications model you move toward a single point of responsibility for your operational integrity.
In summary, understand that unified communications is an outgrowth of the explosion of workplace communications channels. With multiple communication channels, our ability to communicate becomes fractured and increasingly awkward. But it isn't just for the users of the many communication channels that suffer. Non-integrated communication channels create an unwieldy IT infrastructure. It may also cause some duplication of support costs, as well as fractured oversight and responsibility. It also creates situations that can foster customer frustration and discontent. If you’d like to begin exploring how unified communications could benefit your organization, contact a managed service provider with expertise in this area.

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