Cloud communications is a hot topic and everyone's doing it. Is it right for you? It might be. It's not perfect for every business, but for most it is a great fit. Cloud PBX, or Unified Communications as a Service (UCaaS) is a cost effective way of delivering advanced communication features to small and medium businesses. Integration with Outlook and your CRM, instant messaging, video calling, desktop and document sharing, mobile access, call recording, even call centre functionality are all available to anyone. These features used to only be available to companies with the money to shell out for an on-premise UC system - but not anymore. Why hosted? You are likely already hosting some or all of your data and applications in the cloud. Many at least are using Office 365. This is another opportunity to eliminate the capital and maintenance costs of hardware and software running in your office, as well as reduce ongoing costs fo...