Skip to main content

Hosted PBX - Is it right for you?

Cloud communications is a hot topic and everyone's doing it.  Is it right for you?

It might be.  It's not perfect for every business, but for most it is a great fit.  Cloud PBX, or Unified Communications as a Service (UCaaS) is a cost effective way of delivering advanced communication features to small and medium businesses.  Integration with Outlook and your CRM, instant messaging, video calling, desktop and document sharing, mobile access, call recording, even call centre functionality are all available to anyone.  These features used to only be available to companies with the money to shell out for an on-premise UC system - but not anymore.

Why hosted?
You are likely already hosting some or all of your data and applications in the cloud.  Many at least are using Office 365.  This is another opportunity to eliminate the capital and maintenance costs of hardware and software running in your office, as well as reduce ongoing costs for analog or PRI connections.  You may also be able to reduce or eliminate some hardware in your server room, and won't ever have to worry about replacing or upgrading it.

UCaaS also gives you greater levels of redundancy, flexibility, and security.  Anywhere you go, your phone extension and collaborations tools go with you.  If your office becomes unavailable or disconnected, you can still make and receive calls through a mobile app or softphone with no interruption.  Expand and contract your system to meet your needs as your business grows or moves through busier or slower times of the year.  These are all capabilities that would be very expensive to duplicate on your own system and they provide significant value to your business.

Why not?
As with all cloud applications, they aren't for everyone.  Larger businesses with hundreds or thousands of employees may actually find it more expensive because they can easily support their own infrastructure.  Some businesses may have regulations governing them that prevent the use of some or all cloud platforms - particularly if it is hosted in the U.S.  Also, an on-premise phone system often provides more options for integration with other systems or applications - especially for custom-written applications. 

The case for on-premise phone systems is still very real.  Despite the hype and push towards cloud, most of the top tier UC vendors are still selling, supporting and developing their physical solutions.  There will be a place for these systems in many types of businesses for many years to come.

If you want to find out if this is the right move for you, contact us at or 604-288-1300.  We’ll help you take your communication strategy to the next level!


  1. This blog is really helpful to deliver updated educational affairs over internet which is really appraisable. I found one successful example of this truth through this blog. I am going to use such information now. Fortinet Partner Brisbane

  2. How to Play Casino: Easy Guide to playing slots on
    Casino games are played top air jordan 18 retro varsity red by 4 players, 토토사이트 승률 높이는 법 벳무브 the air jordan 18 stockx shop average time they take turns air jordan 18 retro men online site is around website to buy air jordan 18 retro toro mens sneakers 14:20. The house is divided into three distinct categories: the house


Post a Comment

Popular posts from this blog

Has Your Website Been Optimized for Mobile Users?

    Did you know that this year there will be more mobile web surfers than stationary ones? That means more prospects are accessing your business website more through their smart phones, tablets or other mobile devices than with a laptop or PC. If you thought you had time to make the switch this year, you may want to reconsider in light of new research. A recent study revealed that around 40% of prospects move on to a competitor if they have a poor mobile experience. How prepared is your business for this change? Well, if you are just starting out, the following checklist will help...   1. Make sure your mobile site is different from your regular website -  While you must stick to your branding standards, your mobile website should be simpler than your web version. The reason being is that complicated designs that load well and look good on computers are often distorted when accessed through a mobile device. Plus, mobile surfers don’t really have the time to sift through a lot of conte

Four ways unified communications can improve productivity Part II

Four ways unified communications can improve productivity Part II In our last blog we suggested that unified communications has value to an organization's efforts to increase productivity. It can facilitate smoother, more efficient collaboration in a 24/7 workspace. Unified communications can Improve the functionality of our 24/7 workplace - The reality of 24/7 availability has been around for a while, and learning to place constraints on that is for another e-guide. However, unified communications can play a role on the 24/7 expectation problem. For one thing, with a single portal to an individual’s multiple communication channels, an employee can more easily communicate across those channels that they are not available and therefore limit expectations for an immediate or timely response when that is not possible. Also, with a unified portal, responding to different channels in off times can be easier and therefore less time-intrusive. Improve client satisfaction - Nothin

The contact center and omni-channel communications

The contact center and omni-channel communications   We’ve talked in other blogs about the value of contact centers over traditional, one -  dimensional call centers, but we haven't talked yet about the need for contact centers to be designed on the omni-channel model. This blog explains what omni-channel means and why this is a critical part of the contact center design.   Omni-channel refers to a specific model of multi-channel communications. We already know a contact center makes use of many different modes of communications in order to best meet all of your customers wherever they choose to be. But we haven’t talked about the fact that contact centers need to be omni-channel. In the omni-channel model, all of the channels are integrated.  The idea here is to allow for cross channel “communication” so that the information and customer data that is accumulated on one channel is immediately communicated to all the other extant channels. The goal: whenever a customer connects on a